Cameo Policies

Cancellation & Deposit Policy

At Cameo Salon & Spa, we value your time and ours. To ensure a smooth experience for both guests and stylists, we have a deposit policy in place.

Deposits are required in the following situations:

• New Guests: We require a 50% deposit to book your first appointment. This deposit will be applied towards your final service cost. If booking online, we require a credit card to schedule your appointment and will reach out to you to confirm your appointment and process your deposit at that time.
• Last-Minute Cancellations: We understand unforeseen circumstances can arise. However, cancellations made within 24 hours of your appointment time will be charged 50% of the scheduled services.
• Longer Appointments: For appointments exceeding 3 hours, a 50% deposit is required to secure your booking.

Understanding Deposits & Cancellations:

• Existing Guest First-Time Courtesy: We offer a one-time grace period for cancellations made within 24 hours to guests that have been to our salon previously. Your first cancellation within this timeframe will be waived.
• Repeat Last Minute Cancellations, No Show or More than 15 Minutes Late: After the first courtesy cancellation within 24 hours or your appointment, a 50% deposit will be required for future appointments. This deposit will be given to your service provider to compensate for their lost opportunity if you miss your appointment.

Making Changes to Your Appointment:

We encourage you to contact us as soon as possible if you need to reschedule your appointment by calling or logging into your online account to modify your appointment.

By respecting our policy, you help us maintain a smooth scheduling flow and ensure stylists are fairly compensated for their time.

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